Account Information

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Benefits of Registering

Creating a ClubMonaco.com account isn’t required to explore the site, but it will allow you to better enjoy our site. Not only will shopping be easier, but also your entire experience with us will be customized. You’ll be able to shop faster, create a Wish List and find out about special perks.

You’ll also be able to store credit card information safely, maintain an address book, review your order history and edit billing and shipping information.

Once you’ve registered, you can access your account information by clicking on My Account any time during your visit. ClubMonaco.com is a secure site that respects your privacy. Read more about Security and Privacy.


Forgot Your Password?

If you have forgotten your password, please use the Forgotten Password email form or contact a Customer Service Representative at 1-888-733-6410.


Your Address Book

When you register with ClubMonaco.com, you will have the option to create your own address book. This feature allows you to store not only your own billing and shipping information, but also the names and addresses of people you frequently send gifts to. It's easy to add, change or delete information from your address list at any time. (Please note: The information that you store in your address list is for your use only. Club Monaco will not contact anyone listed unless we have a specific communication about a delivery.)

Although we allow you to add international addresses to your address book, we do not ship outside of the United States. The international billing feature is designed for our international customers who frequently send gifts to the United States or who maintain United States residences. We do, however, have Club Monaco stores all over the world. Please use Our Stores to find the store nearest you.


Storing Credit Card Information on Your Account

When you register at ClubMonaco.com, you’ll be able to securely store a credit card number in your account for easy shopping and checkout. Though we can’t ship outside of the United States when you order from the US site, or outside of Canada when you order from the Canadian site, you can still store any credit card. All credit cards stored on ClubMonaco.com are encrypted for user protection so that no one—including anyone working for our customer assistance and information technology centers—will be able to access your credit card number.

Once you make a purchase from our site, the credit card you use at checkout can be stored for you in your User Profile. You will be able to delete your credit card information, but you won’t be able to make changes to it once it’s stored.

If you ever forget your password, you can contact a Customer Service Representative at 1-888-733-6410 or send us an email using the Forgotten Password email form. If you have any other concerns about using this form, please read the Forgotten Password section of the Account Information page or read our Privacy Policy.


Tracking Your Orders and Order History

Order Status

Once we have processed your order, we will send you an email confirming the details and the shipping method.

You can check your order status in the Order History area of My Account or the Track Your Orders option. If you prefer contacting us instead, you can get in touch with a Customer Service Representative at 1-888-733-6410 or email us at CustomerAssistanceUS@ClubMonaco.com. Your Order History lists the current status of pending orders.

Our customer assistance hours of operation are:

Monday–Friday: 9 a.m.–midnight ET
Saturday–Sunday: 10 a.m.–10 p.m ET

Easter: 11 a.m.–6 p.m. ET
Memorial Day: 9 a.m.–7 p.m. ET
Independence Day: 9 a.m.–6 p.m. ET
Labor Day: 9 a.m.–6 p.m. ET
Thanksgiving Day: 9 a.m.–5 p.m. ET
Christmas Eve: 9 a.m.–7 p.m. ET
Christmas Day: Closed
New Year’s Eve: 9 a.m.–7 p.m. ET
New Year’s Day: Closed

All hours are Eastern Time

Shipping Status

One of the many perks of having a registered account on ClubMonaco.com is that you are able to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for its complete order details, including its tracking number. Clicking on the tracking number will take you directly to the delivery carrier's website, where you can follow the progress of your shipment(s).

If you do not have a ClubMonaco.com account yet, you can easily set one up under My Account. You also can track an order by clicking on Track My Order. Simply enter the order number and zip code to view the shipping details.

Changes to Orders

Because we process your order as quickly as possible, there is a limited amount of time for you to cancel an order. If the cancel option is still available, you’ll find a button next to your order on the order tracking page at https://www.clubmonaco.com/orderlogin.jsp?ab=footer_ordertracking.

If you have any questions or concerns at all, please call us at 1-888-733-6410 or email us at CustomerAssistanceUS@ClubMonaco.com.

 
 
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