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INTERNATIONAL ORDERING

Club Monaco now offers international shipping to more than 100 countries and territories via Borderfree, Inc. ("Borderfree"). In most locations, international shoppers can view product prices in their local currency (some will see prices in USD dollars), guaranteed order totals, cost-effective international shipping rates and more. Please note that international purchases will be subject to Borderfree's Terms & Conditions and Privacy Policy available through the information below.

FREE INTERNATIONAL SHIPPING on $200USD or more with code FREESHIP

Free Shipping offer is valid on all orders of $200USD or more and applies to Standard shipping orders only. The $200USD threshold applies to merchandise only. Taxes, duties and additional shipping and handling (if applicable) do not count toward the qualifying amount. The total order amount after any discounts are applied must be at least $200USD to qualify. Not valid for cash. Previous purchases are not eligible for adjustments. If you choose to ship Standard and are shipping to multiple addresses, you will receive free shipping only to those shipping destinations receiving at least $200USD of merchandise. If an address is receiving less than $200USD in merchandise, you will be charged for shipping accordingly. Void where prohibited by law. Code: FREESHIP.

Please see the below chart for the minimum total order amount required in your country to be eligible for free shipping with code FREESHIP.

Country
Threshold
Currency
Antigua and Barbuda
200
USD
Aruba
200
USD
Australia
260
AUD
Austria
180
EUR
Bahrain
80
BHD
Bangladesh
16000
BDT
Barbados
400
BBD
Belgium
180
EUR
Belize
410
BZD
Bermuda
200
USD
Bolivia
1450
BOB
Brazil
200
USD
Brunei Darussalam
200
USD
Bulgaria
355
BGN
Cambodia
830000
KHR
Cayman Islands
245
KYD
Chile
125500
CLP
Colombia
480000
COP
Costa Rica
109000
CRC
Croatia
1370
HRK
Cyprus
180
EUR
Czech Republic
5000
CZK
Denmark
1350
DKK
Dominica
200
USD
Dominican Republic
9185
DOP
Ecuador
200
USD
Egypt
1560
EGP
El Salvador
200
USD
Estonia
180
EUR
Finland
180
EUR
France
180
EUR
French Guiana
180
EUR
Germany
180
EUR
Gibraltar
135
GBP
Greece
180
EUR
Grenada
200
USD
Guadeloupe
180
EUR
Guatemala
1590
CTQ
Guernsey
135
GBP
Honduras
4510
HNL
Hungary
55200
HUF
Iceland
180
EUR
India
13000
INR
Indonesia
2650000
IDR
Ireland
180
EUR
Israel
790
ILS
Italy
180
EUR
Jamaica
23600
JMD
Japan
24500
JPY
Jersey
135
GBP
Jordan
145
JOD
Kuwait
62
KWD
Latvia
180
EUR
Liechtenstein
190
CHF
Lithuania
180
EUR
Luxembourg
180
EUR
Macao
1560
HKD
Maldives
3745
MVR
Malta
180
EUR
Martinique
180
EUR
Mexico
3750
MXN
Monaco
180
EUR
Montserrat
200
USD
Netherlands
180
EUR
New Zealand
325
NZD
Nicaragua
6600
NIO
Norway
1810
NOK
Oman
95
OMR
Pakistan
24800
PKR
Panama
245
PAB
Paraguay
1100000
PYG
Peru
770
PEN
Philippines
10900
PHP
Poland
870
PLN
Portugal
180
EUR
Qatar
730
QAR
Réunion
180
EUR
Romania
780
RON
Russian Federation
10200
RUB
Saint Kitts and Nevis
200
USD
Saint Lucia
200
USD
Saudi Arabia
750
SAR
Slovakia
180
EUR
Slovenia
180
EUR
South Africa
2400
ZAR
Spain
180
EUR
Sri Lanka
32500
LKR
Sweden
1650
SEK
Switzerland
190
CHF
Trinidad and Tobago
200
USD
Turkey
540
TRY
Turks and Caicos Islands
200
USD
United Arab Emirates
740
AED
United Kingdom
135
GBP

Can my order be delivered internationally?

Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 100 countries and territories, with support for many more coming soon. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page. To view all shipping methods, please click here.

What is Borderfree?

Borderfree is a global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

How will I know how much my order will cost?

Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.

Are there any additional costs that will be due upon receipt of my order?

As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you'll be billed by Borderfree, and there will be no additional costs due upon delivery.

What currencies does Borderfree support?

Currently, Borderfree supports billing in more than 60 currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.

I live in the United States. Can I use Borderfree to ship an order internationally but pay in US dollars (USD)?

Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a US credit card. This also works if you're traveling or living abroad.

What payment options does Borderfree support?

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.

What are my international shipping options?

The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Destination
Delivery Promise
United Kingdom
7-13 business days
Australia and New Zealand
8-17 business days
Ireland
7-17 business days
Mexico
7-13 business days
Central America and the Caribbean
7-14 business days
South America
7-15 business days
Europe
7-15 business days
Japan
7-15 business days
Republic of Korea
8-15 business days
Asia-Pacific
7-14 business days
South Asia
8-14 business days
Africa and the Middle East
7-18 business days
Iceland
8-13 business days
Russian Federation
10-22 business days

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.

When am I billed?

Your credit card will be billed by Borderfree when your international order is shipped.

How much duty and taxes are charged on international orders?

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

Are there any items that cannot ship to my country because they are restricted?

If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.

Do you ship to military addresses (APO/FPO)?

Orders shipping to military addresses should go through our Club Monaco domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States.

How can I track my international order?

You can track the progress of your international package(s) here.

What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read "BF* Club Monaco" where "BF" denotes the Borderfree network.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at contactus@clubmonaco.com or call 1.336.801.1985 and a Club Monaco customer service representative will gladly assist you with any questions relating to your international order.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at contactus@clubmonaco.com or call 1.336.801.1985 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.

 
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