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Technical FAQs

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Browser, Monitor and Software Settings

Our site is optimized for use with Microsoft Internet Explorer 4+, Netscape Communicator (Navigator) 4+ and AOL 5+ browsers. If you have a previous version of one of these browsers, you can download a free copy of the latest version at Netscape's or Microsoft's Web site.

If you're running a browser of the 3.0 generation, you may experience difficulty entering some of the more secure parts of ClubMonaco.com . Our recommendation is that you simply upgrade (free of charge) to the latest version of Netscape or Internet Explorer by visiting your browser's Web site.

Flash 4.0+ is necessary to view the site. You may visit flash.com to download this software free of charge.

ClubMonaco.com was established with 800 x 600 monitor size standards, to complement the majority of today's Internet users.

If the ClubMonaco.com Web pages are wider or longer than your computer screen, try changing the settings on your monitor so you can see the full width of the pages without scrolling left to right or top to bottom. Try setting your monitor to a resolution of 800 x 600 or higher (832 x 624, 1024 x 768 etc.). To change your monitor settings:

Windows users, go to Start menu: Settings: Control Panel: Display

Mac users, go to Apple menu: Control Panels: Monitors & Sound.

Cookies

Shopping on ClubMonaco.com requires that your browser has cookies enabled.

A cookie is a small data file that Web sites store on your hard drive when you visit them. Your privacy will not be compromised; cookies contain no personally identifying information, nor does ClubMonaco.com share any of your information externally (as is highlighted in our Privacy Notice).

ClubMonaco.com also uses cookies to measure activity on our sites, which allows us to determine which areas and features of our sites are the most popular. This information allows us to make improvements and updates to improve your ClubMonaco.com experience.

Most browsers are set to accept cookies; if yours is not, go to your browser's user preferences to turn cookies on.

To enable cookies on your browser:

  • AOL 5.0: Select Preferences
    Click on WWW
    Select the Security tab
    Click on Custom Level
    Scroll down to Cookies
    Select Enable
  • Netscape Navigator/Communicator:
    Select Preferences from the Edit menu
    Select Advanced from the left-hand menu
    Select Accept All Cookies
    Click OK
  • Internet Explorer 5.0 and 5.5 for PC:
    Select Internet Options from the Tools menu
    Click the Security tab
    Click Custom Level at the bottom of the window
    Scroll down to Cookies
    Select Enable under Allow cookies that are stored on your computer
    Select Enable under Allow per-session cookies (not stored)
    Click OK
    Click OK
  • Internet Explorer 5.0 for Mac:
    Select Preferences from the Edit menu
    Select Receiving Files
    Select the option Never ask under When receiving cookies
    Click OK

If you have any questions or concerns at all, please call us at 1-888-733-6504 or email us at CustomerAssistanceUS@ClubMonaco.com.

 
 
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