Returns

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Returns and Refunds

Club Monaco Return Policy

Online Purchases

Full-Price Merchandise:

We understand that sometimes your order won’t work out for you—and that’s not a problem. You can return full-price merchandise and the original invoice within 60 days of the date on your invoice to receive the full amount back on your original tender. If you return your order and the original invoice after 60 days, you will be credited the current selling price. Return items must be in new condition, with original tags attached. Return items must not be washed, worn or altered.

Unfortunately, we cannot accept merchandise after 90 days from the original ship date.

Sale-Price Merchandise:

We will credit the original tender for sale merchandise and the original invoice returned within 30 days of the date on your invoice. After 30 days, the sale product will not be eligible for return or credit.

Return items must be in new condition, with original tags attached. Return items must not be washed, worn or altered.

Final Sale

Hosiery, bodysuits and vintage merchandise are considered final sale and cannot be returned.

Price adjustments will be accepted within seven days from the date on your invoice. We can make price adjustments only on items that are purchased at the full retail price. Items purchased on sale or with a promotional discount are not eligible for further price adjustment.

Retail Store Purchases

Full-Price Merchandise:

We understand that sometimes your order won’t work out for you—and that’s not a problem. You can return full-price merchandise and the original receipt within 60 days of the date on your invoice to receive the full amount back on your original tender. If you return your order and the original invoice after 60 days, you will be credited the current selling price. Return items must be in new condition, with original tags attached.

Unfortunately, we cannot accept merchandise after 90 days from the original ship date.

Sale-Price Merchandise:

We will credit the original tender for sale merchandise and the original receipt if they're returned within 30 days of the date on your receipt. After 30 days, the sale product will not be eligible for return or credit.

Return items must be in new condition, with original tags attached. Return items must not be washed, worn or altered.

Final Sale

Hosiery, bodysuits and vintage merchandise are considered final sale and cannot be returned.

Price adjustments will be accepted within seven days from the date on your receipt. We can make price adjustments only on items that are purchased at the full retail price. Items purchased on sale or with a promotional discount are not eligible for further price adjustment.

1. Returning by Mail

Can’t get to a Club Monaco store? No problem—just mail your return or exchange to us. Returns and exchanges must follow the guidelines in our Return Policy. Please remember that only items purchased online can be returned by mail. We credit all returns to the original form of payment unless you specify otherwise on your return/exchange form. Your credit card account will be credited once we process the returned item(s), and the credit should appear on your next statement. We will also send you an email notification after your return has been processed.

To complete your return simply use the return/exchange form and include it with the items you are returning.

Please use the original shipping box and packing materials when sending your package back to us. Simply affix the postage-paid return label to your package and leave it in a secure location where you normally place your outgoing mail, or take it to your local post office. Your package will be returned to us via the United States Postal Service.

We will deduct $5 from your order refund for return postage when using the postage-paid return label. If you pay the return postage yourself, you will not be charged a fee. The $5 fee does not apply to a same-item exchanges. By using our postage-paid return label, you can track the status of your return shipment at ClubMonaco.com through the Order Details page. Please allow up to three days after you mail your return for tracking to be available and 10–12 days for us to receive and process your request. We will send you an email notification when we have processed your return or exchange.

If you need an additional return label, please contact a Customer Service Representative at 1-888-733-6410 or email us at CustomerAssistanceUS@ClubMonaco.com. If you’d like to pay the return postage yourself, you will not be charged the $5 return fee. The fee does not apply to same-item exchanges. Original shipping charges are not refundable.

We suggest insuring your package via US Mail or FedEx, and purchasing tracking services for your protection, as well. It might also help you to save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.

The package should be taken to your postal carrier and mailed to the following address:

CLUB MONACO / RETURNS DEPARTMENT
201 NORTH PENDLETON STREET
HIGH POINT, NC 27260

Please use this address only when you are returning items purchased at ClubMonaco.com. If you would like to return items to a Club Monaco store instead, please visit our Store Locator page to find a store near you, or contact our Customer Service Representatives at 1-888-733-6410 or CustomerAssistanceUS@ClubMonaco.com , and we will be help you find one.

Please allow 10–12 business days for us to receive and process your return or exchange.

Dog ate your return label? It happens. If you need an additional return label, please contact our Customer Service Representatives at 1-888-733-6410 or CustomerAssistanceUS@ClubMonaco.com.

2. Returning to any of our domestic US Club Monaco Stores

Returns and exchanges must follow the guidelines in our Return Policy. Merchandise purchased on the US Club Monaco site can only be returned to US Club Monaco stores. Please bring your invoice with you in order for the store to process the return and credit the original form of payment.

You can use the store locator on our Website, or contact one of our Customer Service Representatives at 1-888-733-6410 or CustomerAssistanceUS@ClubMonaco.com. to find a store near you. Return items must be in new condition, with original tags attached. Return items must not be washed, worn or altered. Returns cannot be made at department and specialty store locations.

If you purchased your order online with PayPal® or PayPal Credit, you cannot return it in stores or make an exchange in stores. For exchanges, please return your item and simply repurchase it. A credit for standard ground shipping can be provided upon shipment of your new order by calling Customer Assistance at 1-888-733-6410.

3. Returning a Gift

Our gift card program is coming soon. Until then, gift returns will be credited to the purchaser via the original method of payment. Currently, gift orders cannot be exchanged.

If you have any questions at all, please call us at 1-888-733-6410 or email us at CustomerAssistanceUS@ClubMonaco.com.

Changes To Orders

Once you have placed an order at ClubMonaco.com, you will not be able to make any changes. You may, however, choose to cancel an order and start over. Please note that because we process your order as quickly as possible, there is a limited amount of time for you to cancel an order. If the cancel option is still available, you'll find a button next to your order on the order tracking page at the following link: https://www.clubmonaco.com/checkout/index.jsp?process=orderTracking.

If you have any questions at all, please call us at 1-888-733-6410 or email us at CustomerAssistanceUS@ClubMonaco.com.


Exchanges

We understand that sometimes your order won’t work out for you—and that’s not a problem. Returns and exchanges must follow the guidelines in our Return Policy. You can exchange full-price and sale-price merchandise purchased online within 60 days of the date on your invoice. Return items must be in new condition, with original tags attached. Return items must not be washed, worn or altered. You must include your original invoice with the return, and specify the exchange item and the new color or size on your invoice.

1. Exchanging by Mail

Please use the original shipping box and packing materials. For your convenience, we provide a postage-paid return label with each order from ClubMonaco.com. Simply affix the label to your package and leave it in a secure location where United Parcel Service normally picks up, take it to a local UPS location, or call UPS for a pick-up at the location of your choice. Your package will be returned to us via UPS. We will send your new item free of shipping charges.

Dog ate your return label? It happens. If you need an additional return/exchange label, please contact our Customer Service Representatives at 1-888-733-6410 or email us at CustomerAssistanceUS@ClubMonaco.com. If you’d like to pay the return/exchange postage yourself, we will not charge you the $5 return fee. The fee does not apply to same-item exchanges. Original shipping charges are not refundable.

If you purchased your order online with PayPal® or PayPal Credit, you cannot return it in stores or make an exchange in stores. For exchanges, please return your item and simply repurchase it. A credit for standard ground shipping can be provided upon shipment of your new order by calling Customer Assistance at 1-888-733-6410.

We suggest insuring your package via UPS. It might also help you to save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.

The package should be taken to your postal carrier and mailed to the following address:

CLUB MONACO / RETURNS DEPARTMENT
201 NORTH PENDLETON STREET
HIGH POINT, NC 27260

Please use this address only when you are returning items purchased at ClubMonaco.com. If you would like to return items to a Club Monaco store in the United States instead, please visit our Store Locator page to find a store near you, or call our Customer Service Representatives at 1-888-733-6410 or email CustomerAssistanceUS@ClubMonaco.com, and we will help you find one.

If you’re exchanging an item because of a mistake on the part of ClubMonaco.com or because of quality issues, we will pay the shipping costs to send a replacement item to you. The replacement order will be sent via standard ground delivery.

Returned items for exchange will be credited to the original method of payment, and a new order will be placed for a replacement item(s) using the original method of payment. Availability of replacement item(s) is not guaranteed. You will receive an email notification upon the completion of exchange processing.

2. Returning to any of our Club Monaco Stores in the United States

Returns and exchanges must follow the guidelines in our Return Policy. Merchandise purchased on the Club Monaco Canadian site can only be returned to Club Monaco stores in Canada. Please bring your invoice with you in order for the store to process the return and credit the original form of payment.

You can use the Store Locator on our Website, or contact one of our Customer Service Representatives at 1-888-733-6410 or email CustomerAssistanceUS@ClubMonaco.com to find a store near you. Return items must be in new condition, with original tags attached. Return items must not be washed, worn or altered. Returns cannot be made at department and specialty store locations.

If you purchased your order online with PayPal® or PayPal Credit, you cannot return in stores or place an exchange. For exchanges, please return your item and simply repurchase it. A credit for standard ground shipping can be provided upon shipment of your new order by calling Customer Assistance at 1-888-733-6410.

3. Exchanging a Gift

Our gift card program is coming soon. Until then, gift returns will be credited to the purchaser via the original method of payment. Currently, gift orders cannot be exchanged.

If you have any questions at all, please call us at 1-888-733-6410 or email us at CustomerAssistanceUS@ClubMonaco.com.


Changes to Orders

Once you have placed an order at ClubMonaco.com, you will not be able to make any changes. You may, however, choose to cancel an order and start over. Please note that because we process your order as quickly as possible, there is a limited amount of time for you to cancel an order. If the cancel option is still available, you’ll find a button next to your order on the order tracking page at the following link: https://www.clubmonaco.com/checkout/index.jsp?process=orderTracking.

If you have any questions or concerns at all, please call us at 1-888-733-6410 or email us at CustomerAssistanceUS@ClubMonaco.com.

 
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