Club Monaco U.S., LLC and its affiliates (collectively, “Club Monaco”, “we”, “us” or “our”) are committed to protecting and respecting your privacy. This privacy policy (this “Privacy Policy”) together with our terms and conditions explain how Club Monaco collects, stores, uses, transfers, and discloses your personal information (as defined below).
This Privacy Policy applies to our websites and mobile applications (if any) and the services we provide (collectively, the “Site”), the stores we own or operate in the United States and Canada (the “Stores”), and when you otherwise engage our products or services, including, for example, if you contact our customer service offline (collectively, the “Services”).
We have franchise agreements with franchisees in a number of countries around the world. Under these agreements, third parties operate (or will operate) stores, shop-in-shops, and websites that sell apparel and related products under our brand names. Personal information collected by a franchisee is subject to the franchisee's own privacy policies. Please be sure to review other privacy policies that may apply.
This Site may also link to or incorporate websites or content hosted and served by others over which we have no control, such as third-party websites, online properties, platforms, social media, or systems, which are each governed by the privacy policy and business practices of the third party. You understand and agree that Club Monaco is not responsible for the security, privacy, or business practices of any third party and such practices are not covered by this Privacy Policy.
Information We Collect
How We Use Your Personal Information
Sharing Your Personal Information
Security
How Long We Retain Your Personal Information
Data Transfers
Your Choices and Rights
Children’s Privacy
Changes to Our Privacy Policy
How to Contact Us
Supplemental Notices to Residents of California and Certain U.S. States
Supplemental Notices to Residents of the UK and EEA
This section explains, for different situations, what information we may collect directly from you (either on a voluntary basis or through automated means) and what information may be collected (or we may receive) from other sources. Some of this information may be considered "personal information" under various applicable laws. We consider information that identifies you as a specific, identified individual to be personal information (such as your name, telephone number, and e-mail address), as well as additional information, including IP addresses and cookie identifiers, where required by applicable law. And, if we combine information that we consider to be non-personal with personal information, we will treat the combined information as personal information under this Privacy Policy. In the limited circumstances in which we may process sensitive personal information as defined by applicable law, we process such information as permitted by and in compliance with applicable law. Note that we may de-identify personal information so that it is non-personal, such as by aggregating it or transforming it into information that does not identify you. We will treat de-identified information as non-personal to the fullest extent permitted by applicable law. Where collection is mandatory, we may not be able to provide you with the product or service you requested if you choose not to provide that information to us (e.g., name and delivery address for the delivery of a product). Please see the supplemental notices further below for additional information that may apply to you based on your location.
Information You Provide. We, or service providers that assist us in providing, maintaining, and operating the Services, may collect the following types of personal information from you:
Information We Automatically Collect. To the extent permitted under the applicable law, we may collect certain types of information automatically, such as whenever you interact with our Services. We may collect the following types of information automatically from you:
We may collect information about you from activities related to other affiliated businesses or third parties who provide services to us or to you, like analytics, advertising, and technology companies. These third parties share information they have collected with us. Your information may also be collected and processed by third parties, such as the payment providers you select, who will process your information independently in accordance with their own privacy notices. Your information may also be shared with us by others, such as your friends and family, when they use the Services, for example, by sending you a gift card or shipping an order to your address. We may also obtain information from social media companies, for example, when you interact with content or features provided by social media platforms on our Services or our content or ads on social media platforms. The information that we obtain from social media platforms depends on your account and privacy settings within the platforms and the platforms privacy policies.
We and our third-party business partners may collect information about your visits to and activity on the Site and with the Services. We may combine that information with other personal information we have collected from or about you. We may share certain of this information with third party business partners for similar purposes as described in this Privacy Policy.
In common with many other website and app operators, we use standard technology called “cookies” and similar technologies on our website, including to automatically collect the information described above. Cookies are small pieces of information that are stored by your browser; they are used to record how you navigate the Site on each visit. When we refer to cookies, this term includes all means by which we may store information on an end-user’s device and/or retrieve information that is stored on such end-user’s device beforehand., including through equivalent server-side tracking. The information collected by these cookies and similar technologies may include your: IP address; unique cookie identifier and information obtained through cookies; unique device identifier and device type; domain, browser type and language, operating system, and system settings; country and time zone; previously visited websites; information about your interaction with our Platform such as click behavior, purchases and indicated preferences; and access times and referring URLs. For more detailed information on how we use cookies and also to manage your cookie preferences at any time, you may click on the “Cookie Settings” button in the footer.
We employ Klaviyo's Extended ID feature, which uses first-party cookies to extend identity tracking for up to one year. This enables us to recognize returning visitors, understand their preferences, and deliver personalized content and marketing messages. Cookies may also allow our Site to remind you of your past purchases and to suggest similar products and services. Through Extended ID, we collect information about your interactions with our website, such as pages visited, links clicked, and other browsing behaviors. This data helps us create tailored experiences and improve our services. Please note that Extended ID does not create new profiles based on information from other sites; it only re-identifies users with existing profiles in our system.
The Site also uses Google Analytics. Google Analytics uses cookies and similar technologies to collect and analyze information about the use of the Site and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources. For information from Google about opting out, click here, and to download the Google Analytics opt-out browser add-on from Google, click here.
We use your personal information as described in this Privacy Policy for business and commercial purposes, including to:
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
The uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
We share non-personal information, such as aggregated statistics and de-identified information, with third parties to the extent permitted by applicable law. Club Monaco also shares personal information as provided below in more detail. We do not share personal information with any unaffiliated third party to use for its own marketing or promotional purposes without your consent.
We maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide on this website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure and you use the Services and transmit information to us at your own risk. If you have any questions about security on our Services, please contact us as provided below.
We keep the personal information we collect for the duration of our relationship with you, plus a reasonable period in order to take into account the applicable legal retention requirement or statute of limitation period, or otherwise as required for our business purposes described in this Privacy Policy.
If you consent to receive marketing communications, we will keep the information necessary to send you these communications for as long as we have a legitimate business purpose to retain the data, as long as permitted by law, or until you request we delete the data if such a right exists in your jurisdiction.
At the end of the retention period, your personal information will be deleted completely or anonymized so that it can be used in a non-identifiable way for statistical and analytical purposes.
Your information will be collected, processed, and stored directly on or transferred to servers in the U.S. In addition, it may be transferred to other countries where Club Monaco, its affiliates, or third-party business partners maintain facilities or business operations, which may include countries outside Canada, the United Kingdom (UK) or European Economic Area (EEA). No matter where the information is located, Club Monaco takes commercially reasonable measures to safeguard your privacy rights in accordance with this Privacy Policy. If you do not agree to the collection, processing, storage and transfer of your information, please do not provide your information to us and stop using our Services. If you have questions, please contact us as provided below.
You are free to withdraw your consent and opt out of receiving marketing emails from Club Monaco by following the instructions in any marketing email you receive or by logging into your online account and adjusting your preferences. Please note that if you do opt out, it may take a few days to process your request and that you may continue to receive promotional or marketing materials during this time. Opting out will not preclude us from sending you other types of non-promotional messages, such as emails confirming transactions.
To stop receiving promotional text messages, please follow the instructions provided in those communications or contact us as provided below. You will receive a text confirming you have been unsubscribed. To manage your cookie preferences, use the settings in your web browser.
Under certain circumstances, you have the right by law to:
Please note that where you subsequently object to our processing, or otherwise request that your data is erased, we will be required to retain some of your personal data until we have delivered your ordered goods or performed your requested services, unless you inform us you wish to cancel your order.
When exercising any of the rights listed above, we will ask you to verify your identity before proceeding to ensure that your personal data is adequately protected from unauthorized use. Likewise, if you have authorized a third party to submit a request on your behalf, we will ask them to prove they have your permission to act. Please see the supplemental notices below for more information relevant to your jurisdiction, if applicable.
Our Services are not directed to children under the age of 13 and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on our Services, we will delete the information from our records, unless we have a legitimate interest or are under a legal obligation to postpone deletion.
This policy is effective as of the date set forth above. Changes made in the future will be posted on this page. Please check this page for any updates or changes.
If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us via email at privacy@clubmonaco.com or via mail at:
Club Monaco U.S., LLC
Attention: Chief Privacy Officer
c/o Legal Department
1 Rockefeller Plaza 9th Floor
New York, NY 10022
The following is a list of categories of personal information which may have been collected from consumers or users of the Services within the last twelve (12) months, along with the categories of third parties to whom each category of personal information was disclosed. The categories and examples provided in the chart below are those defined in the California Consumer Privacy Act of 2018 (as amended, the “CCPA”). This does not mean that all examples of that category of Personal Information were in fact collected but reflects our good faith belief to the best of our knowledge that some of that information may have been collected about consumers. We will update this disclosure from time to time as appropriate.
| Category | Examples | Categories of Third Parties to Whom Personal Information Is Disclosed |
| Identifiers | A name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, Social Security number, driver’s license number, passport number, or other similar identifiers. | Service providers, affiliates, third-party advertising, marketing, and analytics companies, government regulators, our legal advisors and parties involved in a legal process, to an entity involved in the sale of our business, and third parties when you agree to or request that we share your information with them |
| Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | A name, signature, address, telephone number, bank account number, credit card number, debit card number, or any other financial information, medical information. Some personal information included in this category may overlap with other categories. | Service providers, affiliates, third-party advertising, marketing, and analytics companies, government regulators, our legal advisors and parties involved in a legal process, to an entity involved in the sale of our business, and third parties when you agree to or request that we share your information with them |
| Characteristics of protected classifications | Age and sex | Service providers, affiliates, third-party advertising, marketing, and analytics companies, government regulators, our legal advisors and parties involved in a legal process, to an entity involved in the sale of our business, and third parties when you agree to or request that we share your information with them |
| Commercial information | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | Service providers, affiliates, third-party advertising, marketing, and analytics companies, government regulators, our legal advisors and parties involved in a legal process, to an entity involved in the sale of our business, and third parties when you agree to or request that we share your information with them |
| Internet or other similar network activity | Browsing history, information on a consumer’s interaction with a website, application, or advertisement. | Service providers, affiliates, third-party advertising, marketing, and analytics companies, government regulators, our legal advisors and parties involved in a legal process, to an entity involved in the sale of our business, and third parties when you agree to or request that we share your information with them |
| Geolocation data | Physical location or movements. | Service providers, affiliates, third-party advertising, marketing, and analytics companies, government regulators, our legal advisors and parties involved in a legal process, to an entity involved in the sale of our business, and third parties when you agree to or request that we share your information with them |
| Sensory data | Audio, electronic, visual, thermal, olfactory, or similar information. | Service providers, affiliates, third-party advertising, marketing, and analytics companies, government regulators, our legal advisors and parties involved in a legal process, to an entity involved in the sale of our business, and third parties when you agree to or request that we share your information with them |
| Inferences drawn from other personal information | Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | Service providers, affiliates, third-party advertising, marketing, and analytics companies, government regulators, our legal advisors and parties involved in a legal process, to an entity involved in the sale of our business, and third parties when you agree to or request that we share your information with them |
The exact scope of these rights may vary by state.
You may also have the right (for example, under California Civil Code § 1798.83) to periodically request and obtain from us the details of any personal information we shared with a third party for the third party’s direct marketing purposes during the prior calendar year. The details would include the categories of personal information and the names and addresses of the third party with which it was shared.
To exercise any of these rights or appeal a decision regarding the same, you may contact us as indicated above. To change your consent settings for our use of cookies and other technologies, please click on “Cookie Settings” in the footer below.
From time to time, we may offer free shipping, order discounts, or other benefits to consumers who provide us their email address, phone number, and/or zip codes when they sign up to receive our marketing communications. Consumers may opt in by entering their information where prompted on the Site or in Stores. Consumers may opt out at any time by following the unsubscribe instructions in our marketing communications and/or through managing account preferences on the Site. The value of the consumer information that we collect is reasonably related to the expenses of providing the discounts and other benefits (which may vary depending upon the specific benefits offered or the value of the consumer relationship in terms of purchases).
We do not sell your covered information as defined under applicable Nevada law.
In the event Club Monaco collects personally identifiable information from individuals in the EEA and UK through the Services, it is the controller for the purposes of the General Data Protection Regulation (EU) 2016/679 and the UK GDPR, and "personal information" as used in this Privacy Policy is "personal data," as defined in Article 4(1) of the GDPR and UK GDPR.
We will only ever process your data if we have a lawful basis to do so. The lawful bases we rely on are:
Subject to applicable law, you may be able to exercise any of the following rights in relation to your personal information:
You may exercise your rights by contacting us as indicated under the Contact Us section above. To change your consent settings for our use of cookies and other technologies, please see the Your Rights section above and/or click on “Cookie Setting” in the footer.
The requests above will be considered and responded to in the time period stated by applicable law. Certain information may be exempt from such requests. We may require additional information from you to confirm your identity in responding to such requests.