Returns & Exchanges
We understand that sometimes your order won’t work out for you—and that’s not a problem. For your convenience, merchandise purchased at ClubMonaco.com can be returned to any Club Monaco store, returns are not accepted in outlet stores, or sent back to us within 21 days of purchase with an original receipt. Refunds will be made in the form of original payment and a $30 fee will be deducted if you use the shipping label provided by Club Monaco. Original shipping charges are not refundable.
Returns that do not meet our policy will not be accepted and will not be sent back to the customer.
We gladly accept merchandise for return, provided it:
- Is in new condition
- Tags are still attached to the item
- Has not been washed, worn, or altered
- Is accompanied by its original invoice
- Is returned according to the time restrictions in the policies below
Bodysuits, home, masks, underwear, grooming products, and items marked as final sale are not eligible for return or credit. If returned, these items will not be credited or returned to the customer. Hosiery will only be accepted if it’s returned in the original packaging.
To start a return, click here.
Final Sale
No exchanges, returns or credits permitted on final sale merchandise purchased. Void where prohibited by law.
In-Store Returns
Please note our regular return policy applies and you must have your invoice with you at the time of return. Returns cannot be made at department and specialty store locations. You can use the Store Locator on our website.
Changes to Orders
We are unable to make changes to an existing order. If you need to change an item, we recommend cancelling your order or returning upon receipt.
Because your order is processed as quickly as possible, there is a limited time in which you’ll be able to cancel. If the option is available, you will find a button next to your order on the order tracking page at the following link: My Account
If you have any questions at all, please call us at 1-888-733-6410 or email us at CustomerAssistance@ClubMonaco.com.
Price Adjustments
We will gladly make price adjustments on items that are purchased at the full retail price within seven days from the date on your invoice. Items purchased on sale or with a promotional discount are not eligible for further price adjustments.